Session 1 - 10:55

Keynote: Document Supply in a Rapidly Changing Environment: Here Today - Gone Tomorrow?

Mike McGrath
Editor of Interlending and Document Supply, Leeds, Retired Head of UK Marketing, The British Library

       Mike McGrath will cover the current state of play in document supply and related developments. The paper will draw on the Literature Review that he writes as editor of Interlending & Document Supply. This review is based on the reading of over 150 LIS journals, as well as websites, etc. Areas covered in the paper will include copyright, end user empowerment, open access, journal usage, big deals, mass digitisation and generally the trend in document supply worldwide. He will draw on his experience of marketing document supply at the British Library, as well as editing ILDS for the last five years.


Session 1 - 10:55

Going Global:  Examining Issues and Seeking Collaboration for International Interlending

David P. Atkins, M.A.
Head of the Resource Sharing and Document Delivery Department, University of Tennessee, Knoxville, Tennessee, USA

          International interlibrary loan remains a persistent and sometimes vexing topic in US libraries. Technology’s advance allows libraries and library users to easily identify resources from all across the globe. This ease of discovery belies the difficulty of delivery. To contribute to the conversation, the ALA RUSA STARS International Interlibrary Loan Committee conducted a survey of US libraries regarding international interlibrary loan activity. The survey uncovered elements impacting ILL success and failure and identified opportunities for US academic libraries global ILL participation. Issues that concern the survey’s participants included communications, copyright, customs, payment methods, shipping, and language barriers. This program discusses efforts to use the survey results to inform international ILL programs and best practices and contributes to the international dialog essential for interlending success.  


Session 1 - 12:35

Now We're Getting Somewhere - Adventures in Trans Tasman Interlending

Debbie Hanington
Libraries Australia Document Delivery Administrator, National Library of Australia, Canberra

David Reid
National Library of New Zealand, Wellington

        For 10 years the National Library of Australia and the National Library of New Zealand have each operated VDX as a national interlending utility. Being early adopters of the application created pain – as implementers, as administrators and for users. Ten years on the pain has almost ceased through careful management of upgrades and selected implementation of features. Rather than the ‘big bang’ approach it is now one of a measured and gentle release of features that create usability gains. Trans Tasman interlending is one such gain – suddenly the resources of 1500 libraries are easily accessible to the citizens of two nations. The story is one of creating building blocks, achieving the goal and moving on to the next hurdle. 94 years later, after forging strong ties at Gallipoli, the ANZAC spirit lives on – even if NZ does beat them at rugby! The future promises new software releases and the delivery of enhancements with the likelihood that both national libraries will update in tandem. Some thinking is also required about how a traditional interlending service reacts and grows to meet the challenges posed by a changing user community.


Session 1 - 12:35

Conveying an Interlibrary Loan Request: Slavic Reference Service, Interlibrary Lending, and a Proposal for LENDREF – A Social Networking Organization for Interlending and Reference Professionals to Collaborative on Vernacular Languages 

Joseph J. Lenkart
Research Associate for Russia and Eastern Europe, Slavic and East European Library, Universtity of Illionois, Urbana-Champaign, USA

        As Academic libraries and library administrators continue to experiment with new service models, the fruitful collaboration between specialized reference and interlibrary lending has produced an institutional model that successfully incorporates area specialists with inter-lending and document delivery.  The inclusion of area and language specialists in the interlibrary lending process strengthens not only the traditional model of interlending, but also allows information professionals to implement an efficient system for resource sharing.  The Slavic Reference Service, with its language and subject specialists, relies on inter-lending partnerships to fulfill its goals and reference initiatives.  The changing landscape of national and international resource sharing thrives on interdisciplinary cooperation within the field of library and information science.  The cooperation in document supply and interlending between the Slavic Reference Service and the Interlibrary Loan Department could serve as model for other libraries and reference services.  As the field of information science shifts to an unfamiliar terrain, collaboration in document supply and interlending becomes a vital component of academic scholarship.   


Session 2 - 15:10

Federated Search (Emphasizing WorldWideScience.org) as a Transformational Technology Enabling Knowledge Discovery

Dr. Walter Warnick
Director of U.S. Department of Energy Office of Scientific and Technical Information (OSTI), Oak Ridge, U.S.A.

       Through innovations in federated searching technology, the U.S. Department of Energy (DOE) Office of Scientific and Technical Information (OSTI) has developed pioneering national and international search tools, which have brought tremendous efficiency to the knowledge discovery process. In terms of inter-lending and document supply, one first needs to know what can be "loaned" and "supplied."  With tools such as Science.gov and WorldWideScience.org, the patron gains access to multiple, geographically-dispersed deep web databases and can search all of the constituent sources with a single query.  Acceleration in knowledge discovery (and, therefore, in scientific progress) occurs by making more science available to more people more quickly and more conveniently and at no cost to the user.  To these ends, WorldWideScience uses federated searching to help the typical patron who (a) is rarely aware of the existence of each constituent source, and (b) who, even if aware of the sources’ existence, has time limitations that would not permit source-by-source searching.  With particular emphasis on WorldWideScience.org, this presentation will address international cooperation, multilateral governance, and recent technical and content enhancements making federated searching a unique and pre-eminent technology for broadening and simplifying access to deep web scientific information.

Session 2 - 15:10

United Kingdom Research Reserve (UKRR): A 21st Century Initiative to Safeguard Research Information

Deborah Shorley
Director of Library Services, Imperial College London, Head UKRR, UK

       By the end of the twentieth century higher education libraries across the United Kingdom were struggling to find room for their rapidly expanding collections of printed journals.   At the same time the British Library’s Document Supply service was fast becoming unsustainable in its current form. In 2007 the Higher Education Funding Council for England (HEFCE) funded the establishment of United Kingdom Research Reserve (UKRR) Phase One - a partnership between six university libraries and the British Library (BL). This project initiated a systematic approach to the deduplication of low use research material by establishing a single shared collection managed by the BL on behalf of HE.

Following the success of Phase One, HEFCE has now granted around 10m euros for Phase Two - a much more ambitious scheme open to all HE libraries, in partnership with the BL.

This radical new approach to collection development marks the beginning of an important cultural change. It replaces the just in case model of information provision for UK researchers with a just in time model designed to safeguard the UK’s research information infrastructure.  


Session 2 - 16:50

Strategies and Alliances into Action to Improve National Collaboration

Elena Bernardini
Central Library, Pharmacy, University of Milan, Italy

Silvana Mangiaracina
Bologna Research Area Library, CNR, Italy

G. Filippucci*, E. Bernardini**, S. Mangiaracina***, F. Brunetti§, E. De Carolis§§, P. Domina§§§, M. Fasano+, E. Fuschini++, M. Grazioli+++, R. Magno^, S. Olimpieri^^, P. Salamone***, S. Stabene^^^

*      “G. Ciamician” Chemistry Dept. Library, University of Bologna
**     Central Library, Pharmacy, University of Milan
***    Bologna Research Area Library, CNR
§      Arcetri Astrophysical Observatory Library, INAF
§§    Economics Library, “La Sapienza” University of Rome
§§§  City Library, Cologno Monzese
+      Materials and Production Engineering Dept. Library, “Federico II”
         University of Naples
++    Environmental Sciences Library, University of Bologna
+++  “Cognetti de Martiis” Economics Dept. Library, University of Turin
^       Institute of  Materials for Electronics and Magnetism (IMEM) Library, CNR
^^     Science and Technology Library, University of Modena and ReggioEmilia
^^^   Ospedale Maggiore Foundation Library, IRCCS, Milan

       The Italian NILDE network of libraries continues to grow through the use of the NILDE system and currently comprises more than 600 Italian librarians and about 10.000 registered end-users.The system allows to daily manage and to record all the Inter-Library-Loan (ILL) operations, with a high national coverage.

This paper presents the NILDE network governance and evolution and the strategies that have been put into action to improve collaboration in resource sharing among the participants.

These strategies include:

  • release of best practices and worst practices;
  • activities to promote the knowledge about the network;
  • cooperation with the Italian national catalogs and consortia;
  • data analysis about ILL and its performance, related to: turn around time, reciprocity factor, requested/supplied documents imbalance analysis, analysis of ILL requested serial titles and their relationship with consortial e-only acquisitions.

The availability of such a high volume of ILL data has allowed for the first time to analyze the trends and gaps of ILL and to help future cooperative acquisitions planning.


Session 2 - 16:50

Document Delivery through Domestic and International Collaborations: The KISTI practice

Suhyeon YOO
Researcher, Planner of Document Delivery Service of Korean Institute of Science and Technology Information (KISTI), Seoul

       Korea Institute of Science and Technology Information (KISTI) is the national information center which has comprehensively collected, analyzed and managed science and technology information resources for the country since 1962.
KISTI has delivered around 300,000 documents last year using its holdings as well as in collaboration with domestic and overseas institutions to help users improve information accessibility and availability.
KISTI has also operated the cooperative document delivery consortium between domestic libraries. 298 libraries and information centers in Korea are participating in this consortium with around 50,000 documents being delivered last year. As the national information center of Science and Technology, KISTI plays the role of a focal point that delivers domestic knowledge to other countries. KISTI provides all the materials published in Korea regardless of whether it is a KISTI holding or not.
The purpose of this paper is to (1) introduce the KISTI document delivery service (2) describe how to collaborate with national and international institutions and (3) explore the way KISTI develops and extends international cooperation.




Session 3 - 9:10

BiblioCNRS Portal to Share Working Resources 

Patrick Kremer
Head of Web Unit of INIST/CNRS, Institute for Scientific and Technical Information (CNRS), Vandoeuvre-lès-Nancy, France

        As a scientific and technical information provider (INIST/CNRS), our aim is to provide researchers with a personal and customisable online working space built around Journal catalogues and databases that they can tailor to their needs.

We propose a new portal, BiblioCNRS, based on the Netvibes platform. This choice enables the integration of widgets based in most cases on a web2.0 technology. The main functionality of this kind of portal is to enable users to customize the delivery of online content and applications, including RSS feeds, podcasts, photos, videos, widgets and more. We develop widgets to access to full-text documents according to the different communities of researchers we serve (biologist, chemist, social sciences workers, . ). We also use more general widgets from the Netvibes Library to present researchers a global Netvibes universe. After authentication, a researcher can select, fine-tune and create,
from this global one, their own universe according to the community she/he belongs and to their personal needs.

This personalized portal is the place where researchers can organize content from the web as they like into a virtual desk, accessing it from everywhere.

Session 3 - 9:10

Interlending Policy and OCLC Strategy in the National Library of the Czech Republic

Pavlina Kafkova
Hana Bornova
Interlibrary Loans, National Library of the Czech Republic, Prague

       National Library collects, preserves and provides access to Bohemical materials published here and elsewhere in the world. It has rich collections of foreign language publications, primarily in the humanities and social and natural sciences. Autonomous part of the National Library is the Slavonic Library with its collection of materials relating to original literary works in Slavonic languages.  

National Library is a centre of interlibrary loans for international and domestic services in the Czech Republic. Domestic services are governed by law that defines general rules. Libraries can make the best of their own strategies concerning its application, e.g. lending rules, pricing, reciprocity etc. Systems of electronic document delivery as EDDO, VPK etc. can be used to satisfy requests for reprographic copies, all of them have to be transformed now according to new agreement with our copyright agency.

National Library
cooperates with other Czech libraries to provide ILL services to handle orders from abroad. Main instruments are union and local catalogues with the view to satisfy requests at the soonest.  ILL uses world-known systems, e.g. SUBITO, BIBSYS, RERO, British Library, COPAC and another online and e-mail forms. This service accepts all types of requests from libraries world-wide including OCLC on-line forms.

National Library was one of the first European institutions, which began to send their records to OCLC WorldCat. Not long with that Modul FirstSearch and ILL followed in fertile using and increased the number of satisfied requests from Czech users. It became an active supplier library as well and therefore enabled better availability of funds in Czech libraries. It formed quite a unique strategy, which hangs together with the function of our institution as the centre of Bohemian literature.

Session 3 - 10:50

Transformation of the ILL Services Among the Japanese University Libraries in Digital Era: The Results of the Comprehensive Analysis of NACSIS-ILL Transaction Records from 1994 to 2007

Associate Professor, Mie University, Faculty of Humanities, Law and Economics, Japan

Yoshinori SATO
Professor, Tohoku Gakuin University, Faculty of Letters, Japan

Professor, Chiba University, Faculty of Letters, Japan

Professor, Chiba University, Faculty of Letters, Japan

        This paper describes the factors affecting ILL services among the Japanese academic institutions, with special focus on digitization of and open access to scholarly journals. More than 10 million requests
recorded in the request sending system called NACSIS-ILL from 1994 to 2007 were analyzed in order to figure out how document demand and service patterns in Japanese academic institutions have changed chronologically. Among the major findings are that 1) the number of photocopy requests for articles published in foreign journals has decreased since 2000, which can be explained by the dramatic increase of the number of e-journal titles accessible through the "Big Deal" contract beginning in 2002 and any trials started before 2002; 2) on the contrary, the photocopy requests for the articles published in domestic journals continued to increase up to 2006, which is supposed to be affected by some factors including the expansion of the journal title coverage of the bibliographic databases leading our patrons to find more ; 3) it is also observed that the photocopy requests for
articles published in Japanese journals decreased in 2007. It would be affected by the commercial-based digitization and services of scholarly journals published by Japanese institutions, and the growth
of institutional repositories, which has been strongly promoted with nation-wide initiative called Cyber Science Infrastructure(CSI) by National Institute of Informatics. This initiative so far realizes
open access to more than 500,000 scholarly content produced by researchers in the Japanese universities and research institutions.

Session 3 - 10:50

DELNET – The Functional Resource Sharing Library Network : A Success Story from India

Sangeeta Kaul
Network Manager, DELNET-Developing Library Network, JNU Campus, New Delhi, India

       The paper highlights the pioneering work being done by DELNET-Developing Library Network, a major resource sharing library network in India connecting more than 1395 libraries in 30 States and UTs in India and six other countries. DELNET is a non-governmental, non-profit making organisation. It provides access to more than 8 million bibliographic records of books, journals, non-print materials through its online services. The Interlibrary Loan and Document Delivery Services are the major services provided to member-libraries in and outside India. The paper discusses in brief the genesis of library networking in India with a special focus on the genesis of DELNET which was initiated as a city based library network – Delhi Library Network in the year 1988 by NISSAT, Government of India.  In the paper author has suggested the 5 Cs (Connectivity, Cost, Computers, Client and Content), the performance parameters of DELNET and discussed how these parameters have contributed to the growth and success of DELNET and its sustainability.  The  author has undertaken a survey among the member-libraries of DELNET wherein 147 member-libraries  have responded and the results are included in the paper. Also the utilisation of the DELNET services and resources by the member-libraries and their users are highlighted, supported by the survey results.  DELNET is a role model for the library networks in the developing countries as it has evolved a sustainable model for its functionality. The paper concludes by discussing the immediate plans of DELNET  which includes establishment of knowledge centres, networking of knowledge resources, etc.

Session 4 - 13:40

ILL Today: Counterpoint to Copyright

Aleksandra Pavlovic, M.A.
University Library "Svetozar Markovic" Beograd, Serbia

Dr Stela Filipi Matutinovic
Director of the University Library Svetozar Markovic Beograd, Serbia

       Document Delivery and Resource Sharing today occupy a place between rigid copyright law restrictions and some alternative solutions that make possible our everyday activity and expand it beyond its traditional boundaries. Paradoxically, the latest provisions in European and US copyright legislation that apply to the distributions of digital contents and which protect the publishers and not the users, have practically completely obviated the circulation and communication of information (and material). Since the adoption of The Universal Copyright Convention (1996), Digital Millennium Copyright Act (1998), Directive on the Harmonization of Certain Aspects of Copyright and Related Rights (2001/29/EC), and the incorporation of these treaties in the national legislation of many European states (especially Germany and its UrhG Article 53), Interlibrary Loan has come up against many obstacles. The SUBITO case is certainly the most drastic example of this.

There are, however, some counterpoints to these obstacles, some alternative solutions and possibilities, which we see it in the delivery of digital materials from Open Access, Digital or Creative Commons, Copyleft etc. (In the course of 2008, 4% of requests for articles made by the Svetozar Markovic University Library were answered from OA and free of charge). Document Delivery must try to enlarge the scope of its activity through constant searching for new solutions.  

Session 4 - 15:30

SCOAP3 for German Universities

Markus Brammer, LL.M. (Edin) 
Head of TIB Licensing Team / Legal Adviser, German National Library of Science and Technology, Hannover


      SCOAP3 is the Sponsoring Consortium for Open Access Publishing in Particle Physics initiated by CERN. In this model (see http://scoap3.org/about.html), HEP funding agencies and libraries, which today purchase journal subscriptions to implicitly support the peer-review service, federate to explicitly cover its cost, while publishers make the electronic versions of their journals free to read. Authors are not directly charged to publish their articles OA.

The German HEP community is represented by DESY, MPG (Max-Planck-Society) and TIB (for the German Universities). While DESY and MPG are able to allocate central funds, the challenge to pool the funds of the universities is much greater. Therefore, TIB is running a project funded by German
Research Foundation (DFG) which aims to build up a national consortium of German Universities which are stakeholders in the HEP field. The project has started and is in the conceptual phase.

The paper will give an initial insight into the concept of the project and the action plan. It will also discuss how the German SCOAP3 University Consortium will phase into the International Consortium. Finally, it will reflect on the resulting emergence of a new role for TIB complementing the
traditional licensing business.

Session 4 - 15:30

Arrow - Clearing Rights for Out-Of-Print and Orphan Works in Order to Facility Digital Document Delivery

Silvia Gstrein,
Project Manager, University and Regional Library of Tyrol, Austria

Dr. Günter Mühlberger,
Head of Department for Digitisation and Digital Preservation, University and Regional Library of Tyrol, Austria

       Within the EU project ARROW (Accessible Registries of Rights Information and Orphan Works) representatives of European libraries, publishers, authors and collective management organisations are cooperating to tackle the rights clearance issue of out-of-print books and orphan works. ARROW will set up a protype of a rights information infrastructure which will include a registry of orphan works, access to a network of existing clearance centres for out of print works as well as some pilot implementations.
The eBooks on Demand (EOD) Network, which was established in 2008 and currently includes 20+ libraries from 10 European countries, will serve as such a pilot for "on-demand-rights clarification". The paper will describe the approach of ARROW, introduce the main features of the EOD Network and outline the envisaged solution.  



Session 5 - 9:10

Critical Success Factors for the Future of Information Centres and Company Libraries 

Prof. Ragna Seidler-de Alwis, MBA
Prof. Dr. Simone Fühles-Ubach
Institute of Information Science, Cologne University of Applied Sciences, Germany

     During economic recession periods it is even more vital for information centres and libraries within companies to make sure that their information services and products do not come second so that in situations where cutbacks are inevitable this is the first place to start. Although a support function in the business process company libraries and information centres have to be considered as important and irreplaceable by its internal customers and especially by the management of the company. Therefore they have to play an important role in the strategic and business process and exceed expectations relating to their products and services for many departments of the company. In the paper the authors want to show what kind of critical success factors information centres and company libraries have to gain to succeed and focus on how these CSF are reached. These results have been gained through several recent projects with libraries and information centres of large industrial and service companies in Germany.  

Session 5 - 10:50

Information Supply beyond Text at the German National Library of Science and Technology - Challenges and Planning  

Ina Blümel
Dr. Jan Brase
German National Library of Science and Technology, Hannover

      Today libraries face more and new challenges when enabling access to information. The growing amount of information in combination with new non-textual media-types demands a constant changing of grown workflows and standard definitions.

In the last four years the German National Library of Science and Technology (TIB) has successfully widened it range of services offered with two projects funded by the German research foundation (DFG): 

- In the project “Publication and Citation of Scientific Primary Data” TIB has established workflows to integrate raw research data into its catalogue by assigning DOI names (Digital Object Identifier) to datasets and thus enabling the citability of datasets. Over 1,000 datasets are available and can be supplied through TIB’s catalogues.

- The goal of the project PROBADO is to create methods and workflows as well as develop tools and systems that allow academic libraries to treat three-dimensional architectural models in the same way as textual documents. This implies content-based indexing and the offering of new kinds of interfaces for searching and displaying results.

Based on this experience, TIB is currently working on a long-term strategy for non-textual information. The aim is to include all sorts of non-textual information into the library portal GetInfo. In TIB’s vision, access through a library catalogue does no longer also imply storage of the content, but knowing where to persistently find it. The library portal of the future will be based in a network of trusted content providers, with persistent linking to the different textual and non-textual information objects.  

Session 5 - 10:50

Discovery meets Delivery

Clare MacKeigan
Chief Operating Officer and Co-owner of Relais International Inc., Ottawa, Canada

Robert Krall
Director Departmental Libraries, Resource Sharing and Delivery Services, University of Pennsylvania Libraries, U.S.A. 

       For many years Discovery (or search) and Delivery have been two separate and independent streams in the library community. However, Discovery, with the public face has traditionally received the lion's share of attention and Delivery, relegated to the back rooms, has been the poor cousin.

In recent years the emergence, proliferation and popularity of Discovery tools - metasearch, federated search, link resolvers, have changed the landscape for users. Today access to resources is virtually unlimited. Often once a citation has been found a simple click on a link will display the full text of the document.

With this proliferation in access come raised expectations. Once citations are found users now expect quick if not immediate access to the complete document. As a result Delivery has found its way to the forefront as a library service as Discovery and Delivery merge. Delivery is now viewed as
an essential part of the Discovery process.

This paper will examine the merge of Discovery with Delivery. The Borrow Direct consortium will be used as a model as we explore what this trend looks like today and how it may evolve in the future.