Moderator: Uwe Rosemann
Director German National Library of Science and Technology, Hannover 

Keynote:
Richard Boulderstone, Director of e-Strategy and Information Systems, British Library, London

Critical Success Factors for the Future of Information Centres and Company Libraries
Prof. Ragna Seidler-de Alwis, MBA,  Prof. Dr. Simone Fühles-Ubach, Institute of Information Science, Cologne University of Applied Sciences, Cologne, Germany
- abstract - ppt -

Information Supply beyond Text at the German National Library of Science and Technology - Challenges and Planning
Ina Blümel, Dr. Jan Brase, German National Library of Science and Technology, Hannover
- abstract - ppt - full text -

Discovery meets Delivery
Clare MacKeigan, Chief Operating Officer and Co-owner of Relais International Inc, Ottawa, Canada; Robert Krall, Director Departmental Libraries, Resource Sharing and Delivery Services, University of Pennsylvania Libraries, U.S.A. 
- abstract -

Conference Closing